Is there a wait time?
Please be aware that there may be a small wait time
Dan does his best to keep with everyone's appointment time
He does not turn people away if they are late
He does not ask for credit cards ahead of time so that he can charge for no shows
so please do your best to show up on time
Be courteous to other clients as best you can
and be understanding of how many clients Dan serves each day dedicating long hours(14 hours) five days a week to make sure those who need a haircut get their haircut.
Why are this weeks dates not available on the booking system?
Appointments are typically available two to three weeks out but we do have occasional openings when people cancel.
We apologize for the inconvenience but we are currently not doing any kind of waiting list due to the quick overturn in appointments being booked.
What if the shop has to close?
In the event that the shop has to be closed and you have an appointment that day you will be contacted to let you know that we had to close the shop via email and/or text.
Can more than one person have their haircut during an appointment slot?
One slot is slated for one person only. Each person needing a haircut needs to create a separate appointment. For families you can use the same account - you just need to change the name when creating the appointment.
Why do I need to a make an account?
A free user account is required so that each client has the ability to go back into the system to update/delete appointments, see when you have your appointment if you forgot when it was, and guarantee an email confirmation.
How do I use the online booking system?
First log in. You must click on a service choice to see the open slots on the schedule. The first ten available appointments will be listed. Please note that the date is accurate. We are usually booked from two to three weeks out. If those appointments are not good for your schedule click on find more appointments. We allow clients to book up to four months in advance. Once you find a date and time you like click on the white t. Please make sure to double check all information including the am/pm option and double check your email to make sure you typed it in correctly. Check your spam/junk folders for your email confirmation if you don't see an email.
If I need to cancel my appointment how do I do it?
please do so in a timely manner. You may go into your account
(under the agenda tab on a desktop and under the your appointment tab on a phone) and delete the appointment or you can call and leave a detailed message. No-shows are not appreciated. If you have three no shows(not notifying the shop of not being able to come) - we will have to consider no longer accepting appointments from that client. Please respect Dan's time and let us know if you won't make your appointment.
Why does the phone go straight to voicemail at the shop?
The shop phone goes to voicemail so that Dan can give his undivided attention to the client that waited patiently for his appointment.
Why do you have quiet hours in the shop?
We have quiet zone hours early in the morning and late at night because the space above the shop is an actual private residence. Many of the units in prospect are set up this way. We ask all of our clients to be respectful of our neighbors and to be aware of the volume level of the shop. Thank you for your corporation.
Why are there no alcohol/drugs/smoking signs?
Per property management these activities are not allowed.
Why is your email address Coal Creek Barbers?
Coal Creek Barbers Corp. is our legal business name and cannot be used by any other business in the state. Our DBA is Dan's Place. - Do not mistake any other person or entity that maybe using the name Coal Creek Barbers or Dan's Place Barbershop as us - this person or entity does not represent us legally in any form whatsoever.
Why do you not have walk-ins or last minute squeeze me ins?
The reason for this is because we are a one person barbershop. Our clients make their appointments in advance up to four months. If our barber were to squeeze people in-between appointment times our barber would be running late and that would be disrespectful to all the clients that made appointments through our system. Our barber does not have any free time in-between appointments.
What social media platforms are you on?
To keep a simple life we have chosen to not be on any social media platforms. You can find links to our website and our reviews through such sites as yelp, google etc..
What if I have more questions not answered here?
If you have trouble at all please call 303-651-0522 and leave a message. Jamie will return your call via a call or text.
